Where do you ship to and from?
We are located in North Carolina and ship all over the United States (including US territories).
When can I expect to receive my order?
Our standard processing time is 3-10 business days (even with priority shipping). Please note that this excludes weekends and holidays.
How can I track my order?
The most reliable way to track your package is with the provided tracking number on the USPS website. The tracking number email is automated, therefore, you may receive the tracking number before the package has left our facility. Once the package has left our facility and it has been scanned in by USPS, the tracking information will update.Third-party apps like Shop may also indicate that your package has shipped or has been partially delivered, but the most reliable tracking is with the tracking number on the USPS website.
How does "Skip the Line" work?
Orders placed with our "Skip the Line" expedited processing will ship on the next business day. Once they are processed, they ship via USPS in 3-5 business days. Orders placed with "Skip the Line" must be submitted with the correct address at check out. If an address change is requested, customers are responsible for covering the cost of the new shipping label once it has been printed.
Do you offer shipping insurance?
"Purchase Protection" is automatically added to every order at check out, but it is optional. This covers your order for replacement or reimbursement in the event that it is lost, stolen, or damaged. If you choose to opt out, please note that we are not liable for any loss, theft, nor damage.
What if my order is lost, stolen, or damaged?
We understand that lost, stolen, and damaged packages are a frustrating inconvenience. To mitigate this risk we offer "Purchase Protection" automatically on every order. This covers your order for replacement or reimbursement in the event that it is lost, stolen, or damaged. If you choose to opt out of shipping insurance, please note that we are not liable for any loss, theft, nor damage that may occur. If you choose to opt out of shipping insurance we are not able to issue refunds nor replacements for any order.
Can I cancel or change my order?
Once an order has been printed and enters the processing stage, we are no longer able to cancel it nor make changes to the order. Customer service inquiries are resolved in the order they are received; therefore, we cannot guarantee that order change requests will be accomodated before an order is processed. This includes item swaps, add-ons, and address changes or updates. If an address change and reshipment is requested, customers are responsible for covering the cost of the new shipping label once it has been printed.
What if my order is returned to sender?
In the event that your package is returned to us by USPS or otherwise not received as the result of an incorrect address, missing unit/apartment number, failure to reschedule a delivery, unclaimed package, or unregistered tenant, please send us an email with your order number as soon as possible. If a reshipment is requested, you will be provided with an invoice via email to cover the cost of the new shipping label. If a refund is preferred, a refund will be issued for the total cost of goods and tax. Return to sender refunds do not include shipping costs, expedited processing (Skip the Line), nor insurance (Purchase Protection).
What if I'm not happy with my order?
If you are dissatisfied with your order, please send an email to email@example.com with your order number and item(s) name you are dissatisfied with within 7 days of delivery. Please ship your return with the carrier of your choice to the address below and provide us with the tracking number via email once the items have shipped:
5129 Raeford Road
Fayetteville, NC 28304
****Ancient Cosmetics reserves the right to deny unreasonable requests for refund/exchange at our discretion