FAQs

  1. Which company are the packages shipped through?

We ship the packages through USPS, United States Postal Services. We ship domestically.

  1. What is the shipping process?

As we work diligently to ensure quality of these handmade products we ask that once your order is placed, please allow 3 business days for processing of your order before it shipped, even when choosing priority shipping. Please allow 24-48 hours for tracking information to upload in the system.

  1. How long does shipping take?

Domestic shipping takes approximately 2-14 business days. 

  1. What do I do if I am dissatisfied with my product?

If you are dissatisfied with you products, please send an email to contact@ancientcosmeticz.com with your order number and what product you are dissatisfied with.

  1. What is the refund policy?

We provide a refund for a product that you are dissatisfied within 90 days of purchase.

  1. Where is the company located?

We are located in Fayetteville, NC.

  1. What do I do if a product is sold out?

Unfortunately we do not have specific restock dates.  You may sign up for restock notifications on the website.

  1. Where can I buy your products?

We only sell products at ancientcosmeticz.com.  We do not have a storefront location where products are sold.

  1. What products are suitable for use on babies?

All products are safe for infants, except the eczema wash which is recommended for ages 1 year old and up.

  1. Can I add products on to my order once it is completed?

Unfortunately, we are not able to add products to the order once it is completed.

  1. What is the best way to contact you?

The best way to contact us is via email to contact@ancientcosmeticz.com or via DM on Instagram @ancientcosmetics

12. How many free samples come with my order?

Please note that all orders come with only one free sample. If the system glitches to state more than one free sample we do apologize for the inconvenience as one free sample comes per order during the valid promotional period. 

13. Are there any extra fees associated with using a gift card or prepaid card? 

There is an extra fee determined by the card company that is charged when using a gift or prepaid card that goes to that company.